If you have problems receiving the key, please make sure that you entered your address correctly and also check your Spam folder. Have you lost your activation key? No problem! Simply enter the email address used for the license registration here and we will send you your activation key immediately. I HAVE LOST MY ACTIVATION KEY, HOW CAN I RETRIEVE IT?.

Submit the report to one of our support options, either the Community Support or the VIP Support (if you’re a PRO license user), and we’ll do our best to resolve the issue as soon as possible. Select all with Ctrl+A and copy it into a text file that you send our way.ģ) Send us the full number of the version that you’re using (you can find this information in Menu > Help > About).Ĥ) Try to remember what changes you’ve made in eM Client or in your system before the problem started and describe them to us.

If no error appears, go to Menu > Tools > Operations. If an error appears, you can access it by clicking on the third tab in the same window as the Error called Operations. 1) If you’re getting an error message, please enclose a screenshot of the error.Ģ) Send us the whole content of the ‘Log’ tab.